People sitting round a table at a meeting
People sitting round a table at a meeting

Social Sustainability

The FIFA World Cup Qatar 2022™ is a tournament for everyone – we want this to be the most inclusive, people-focused edition of the tournament ever held.

FIFA has established requirements to ensure that all FIFA World Cup™ sites and events are accessible for people with disabilities. Our adapted site designs and operational services will make Qatar 2022 a fully inclusive tournament.

At the FIFA Club World Cup Qatar 2019™, we successfully tested and assessed measures to improve the tournament experience for people with disabilities and limited mobility. This included enhancements in infrastructure, staff and volunteer training, ticketing procedures and transportation systems.

Volunteers going down an escalator
A Doha Metro staff member helping someone

A record number of special access ticketholders attended the 24th Arabian Gulf Cup and FIFA Club World Cup 2019™ tournaments in Qatar. Breaking down barriers to accessibility shows other mega-event organisers that they too can implement similar changes, making everyone feel welcome.

After the events, we surveyed attendees to find out we can enhance the fan experience for people with disabilities. Ticketing, facilities, services and transport received excellent feedback – but we’re always working to improve.

 

Sensory rooms

On matchdays, stadiums can be noisy and crowded – this sensory overload can be overwhelming, so we have provided sensory viewing rooms as safe, calm spaces to escape to at Al Janoub and Khalifa International stadiums.

About 150 young people with sensory processing issues attended their first football match thanks to these rooms.

Sensory room with colourful equipment
Two boys opening gift bags

 

Children received gift bags at the FIFA Club World Cup Qatar 2019™ that contained tools to help them stay calm and focused by providing comforting sensory support, such as noise cancelling headphones, fidget tools, visual cue cards and weighted lap pads.

 

Accessible Qatar

We want the FIFA World Cup Qatar 2022™ to be accessible and inclusive for all. That’s why we established the Accessibility Forum: to ask people with disabilities – and more than 30 organisations that represent them – how we can enhance Qatar so everyone can enjoy the tournament.


Following an audit by the Accessibility Forum, QAR 1 million in accessibility modifications were implemented at Katara Cultural Village to improve this popular venue for wheelchair users and people with limited mobility. The Forum continues to engage with the cultural sector so that Qatar’s attractions can be enjoyed by everyone.

Web accessibility

This website is designed so our audience could find out about the visitor experience in Qatar, the tournaments, our history and achievements.

Not only does the website provide a dynamic, seamless experience, it’s also highly rated by the internationally recognised Web Content Accessibility Guidelines and Mada Assistive Technology Centre – a Qatar-based centre of excellence for digital access in Arabic.

People using accessible technology at an exhibition
Three men viewing a laptop

Mada also provides ongoing consulting services on our website features:

  • Text-to-speech software for visually impaired users
  • Images have alt text, which is a text-to-speech software that describes an image, its context or purpose
  • Text size is changeable to help with ease of reading
  • High-contrast colour schemes aid visibility, such as white text on a dark blue background

Find out more about our other sustainability commitments: Main Page | EnvironmentalHuman | Economic | Governance