Souq Waqef
Qatar Souq

Frequently Asked Questions

Get answers to some of the frequently asked questions about the Supreme Committee for Delivery & Legacy (SC) and the FIFA World Cup Qatar 2022™.

 

The bid and tournament

 

Following a decision made by the FIFA Executive Committee in March 2015, the FIFA World Cup Qatar 2022™ will take place over 28 days from 21 November to 18 December 2022 , with the final being held on Qatar's National Day.

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

The SC

 
 
 
 
 

Workers' Welfare

workers
 
 
 
 

COVID-19

The SC is taking all necessary precautions for workers, in line with the COVID-19 preventative measures and interim guidelines recommended by the Ministry of Public Health (MoPH). We have utilised our existing network of medical clinics across all sites and accommodations, immediately implementing the following actions:

 

  1. Awareness sessions delivered on construction sites and accommodations to educate workers on the importance of prevention
  2. Workers’ temperatures taken twice daily
  3. Masks and sanitisers distributed on SC projects
  4. In case of a shortage of masks, workers were advised to use personal scarves. Disinfection measures have been applied to these scarves using dedicated washing machines
  5. Non-essential visitors to SC construction sites prohibited
  6. Isolation rooms established on all SC sites and accommodations
  7. Interim disinfection protocols have been implemented at site and accommodation medical facilities
  8. All healthcare professionals following MoPH interim measures issued on 1 March 2020 to control COVID-19 outbreak
  9. Workers with chronic diseases and those above 55 years of age have been temporarily demobilised from site due to them being more vulnerable to COVID-19. The SC is ensuring that they stay in SC-compliant accommodation and they continue to receive their salaries
  10. Carried out inspections of existing caterers’ kitchen facilities and, based on risk assessments, identified caterers that either need to (i) upgrade their kitchen operations or (ii) be replaced with a caterer that is equipped with better facilities, to ensure that higher standards are in place to mitigate against COVID-19
  11. Consulted with the SC Workers’ Welfare in-house doctor to identify a list of food items that are recommended for consumption as well as those that should be prohibited (as these items make them more vulnerable to COVID-19). The same has been circulated to all the caterers serving food on SC sites
  12. Developed task-specific inspection checklists and conducted inspections across all SC construction sites' mess halls, to identify if all requirements are met with respect to hygiene and sanitation
  13. The SC is currently evaluating the possibility of relocating workers residing in non-SC accommodation to a centralised, SC-compliant and SC-managed accommodation

 

We have carried out risk assessments across all SC projects, including work sites and accommodation sites, to determine which workers are most at risk of contracting COVID-19. This reduces the chances of the virus spreading to our workforce and the wider population. Workers with chronic diseases and those above 55 years of age have been temporarily demobilised from site due to them being more vulnerable to COVID-19. The SC is ensuring that they stay in SC-compliant accommodation and they continue to receive their salaries.

The SC is screening workers where applicable. All workers with upper respiratory tract symptoms are examined by our work site doctors and nurses, following the Minstry of Public Health Minstry of Public Health (MoPH) visual triage screening. Only suspected cases are reported, as per MoPH reporting guidelines. As per MoPH protocol, testing for COVID-19 is only permitted to take place within Hamad Hospital and Communicable Disease Center-assigned hospitals.

A number of SC staff and workers on SC sites have tested positive for COVID-19. The SC’s response is guided by the procedures and advice from the Ministry of Public Health (MoPH), which is leading on the treatment of those diagnosed with COVID-19 in Qatar.

Those that have tested positive are being treated in isolation by MoPH at their designated medical facility and are monitored on an ongoing basis by medical professionals. The period of isolation is dependent on the progress of each case. Those who came into close contact with confirmed cases of COVID-19 are being quarantined for a period of 14 days as a precautionary measure and will continue to be monitored.These workers will continue to receive their salaries whilst in isolation in line with Qatari government policy. Free COVID-19-related healthcare for all is also guaranteed by the Government.

These workers will continue to receive their salaries whilst in isolation, in line with Qatari government policy. Free COVID-19-related healthcare for all is also guaranteed by the government.

The SC’s clinics are reporting criteria for suspected cases, fulfilling the requirement of MoPH for reporting on a daily basis. This reporting is taking place through unified, confidential software, the SystmOne software, introduced by the SC in partnership with The Phoenix Partnership (TPP), which offers an integrated electronic records system for workers – the first of its kind in Qatar.

SystmOne is supporting the clinics by ensuring uninterrupted anytime, anywhere access to workers’ medical information. TPP has also created several clinical decision support tools to enable clinicians to correctly record and manage suspected COVID-19 cases, in accordance with MoPH guidelines. The SC has further established isolation rooms at all of its workers’ accommodation sites to test suspected cases and provide appropriate medical care.

The SC is regularly screening workers where applicable. All workers with upper respiratory tract symptoms are examined by our work site doctors and nurses, following the MoPH visual triage screening. Only suspected cases are reported, as per MoPH reporting guidelines. As per MoPH protocol, testing for COVID-19 is only permitted to take place within Hamad Hospital and CDC-assigned hospitals. 

The SC has a comprehensive medical framework on all projects and accommodations, including dedicated nurses, doctors and clinics. The Workers’ Welfare department has its own doctor who is responsible for coordinating the work of all healthcare professionals connected to our projects.

The SC is on alert for any COVID-19 symptoms and, if detected, will follow Ministry of Public Health (MoPH) protocol. The SC also has a robust contingency plan in place, with adequate resources ready to provide sufficient medical care if conditions worsen.

All COVID-19-related healthcare is provided free of charge by Hamad Medical Corporation (HMC). Treatment for any other medical condition is provided by HMC or provided by our contractors, as per the SC’s mandated Workers’ Welfare Standards.

Assuming necessary flight restrictions do not impact routes to the home countries of workers, anyone can travel to their home countries in the case of an emergency. Any further changes to the State of Qatar’s evolving travel policy will be strictly adhered to by the SC and its contractors.

The SC will work with its contractors to ensure workers that are currently on leave will be able to report back for duty once airports reopen.

The SC has established isolation rooms in separate blocks and/ or buildings on all of our accommodations and will continue to follow MoPH protocol. We will continue to test where relevant, with any suspected cases reported to the relevant authorities with the appropriate action taken.

The SC has also worked closely with specialists at the MoPH and the Mental Health Service of Hamad Medical Corporation to develop a mental health awareness campaign targeted at workers, available in eight languages. The campaign focuses on areas considered high-risk to any person during such times, including general well-being, depression, anxiety, managing quarantine and social distancing, and the importance of physical activity. 

On 31 March 2020 the Ministry of Administrative Development Labour and Social Affairs (MoADLSA) announced that workers in quarantine and isolation will be paid full salary without any deduction and that it is mandatory for employers and companies to follow the policies. As much as QAR 3 billion has been earmarked to pay the salaries of workers and the rents of employers.

Under article 82 of the Qatari Labour Law, employees are entitled to sick leave with pay for each year of service, unless within the first three months of employment, and provided the employee can provide a medical report issued by a competent physician approved by the employer.

Employees are entitled to full sick pay for two weeks, reducing to half pay thereafter for a further four weeks. Sick leave can be extended for a maximum of six weeks beyond this period, until the worker either resumes his duties or is unable to return to work due to health reasons.

If an employee chooses to resign from his job during the first six weeks of sick leave, his or her employer is liable to settle the balance of all financial entitlements. This provision shall also apply in the event of death by reason of sickness before the end of the aforementioned six weeks. If an employee takes sick leave for the full 12-week period, this does not constitute an interruption of continuous service and will not affect any end of service gratuity which is owed.

Companies may provide benefits beyond the law at their own discretion. The SC remains in constant dialogue with all of our contractors and will engage with contractors on a case-by-case basis if any issues directly relating to salary payment occur.

The SC is reviewing the situation on a continuous basis and will take the necessary measures to protect the health and safety of all construction workers and direct staff, which may include temporary suspension of work as and when required.

Media relations